Quality Mortgage Service

Since its inception in 1992, Quality Mortgage Services (QMS) has become The Mortgage Quality Control and Audit Technology Solutions Company. QMS is a well established and recognized outsource mortgage banking firm provider of Quality Control services to the mortgage, banking, credit union and financial industries across the United States. QMS offers QC services for Post-Closing audits, Pre-funding, MERS Reconciliation, HMDA, Anti-money Laundering Audits, and other specific audits as required by the various private and governmental agencies: Fannie Mae, Freddie Mac, FHA (HUD), VA and USDA. QMS is also the provider of mortgage technology solutions through its proprietary software called MARS™ (Mortgage Analysis Review Software).

As a member of the Mortgage Bankers Association (MBA), QMS stays abreast of continually changing interagency guidelines in addition to CFPB regulations and other agency requirements. This ensures that QMS staff of mortgage auditors are provided with the most up-to-date training tools and information in which to conduct thorough mortgage quality control and loan servicing audits, federal regulatory reviews and mortgage due diligence audits.

QMS works with a state-of-the-art facility to ensure its servers and systems are SSAE16, SOC 1 and SOC 2 compliant, and that they abide by the highest standards possible set by QMS clients.

QMS strives to provide its clients with excellence in its services and a great customer service experience.



Tommy Duncan, Quality Mortgage Services CEOTommy A. Duncan
Chief Executive Officer
Certified Mortgage Technologist.

Tommy A. Duncan has been with QMS since its inception in 1992, when his dad, Tom Duncan, founded the company. Tommy has been a vital part of the vision, growth, and strategy and technology development of the company.  He is directly responsible for the engineering of the Mortgage Analysis Review Software called MARS that creates analytical reports for mortgage trending from mortgage loan audits.

Tommy’s industry knowledge of trending and mortgage analytics has resulted in advising congressional staffs and interviews with the New York Times and Bloomberg. Tommy is also the CEO of a U.S. owned off-shore Company called QMiS Systems, subsidiary of QMS that supports back office processes and technology development. Tommy holds a Master Degree of Science in Aerospace from Middle Tennessee State University.  Tommy is a high ranking Special Forces Officer and Veteran of foreign wars with over 33+ years of proud service to his country.

Claudia Duncan, Quality Mortgage Services First Senior VPClaudia Duncan
First Senior Vice President and Marketer

Claudia joined the company in November of 2012 after husband and CEO of QMS, Tommy Duncan, convinced her to leave her glamorous career as Director of Marketing and Publicity for the Spanish Division of Thomas Nelson Publishers. During her time at Thomas Nelson, Claudia managed several brands, built comprehensive, smart and revenue driven marketing plans and strategies. Claudia currently manages all marketing, sales and public relations efforts for the company, as well as any company governance and operations.

Claudia’s strong people skills, leadership, creativity, organizational, and communication skills make her a strong asset to the executive management team as QMS continues to pursue greatness. Claudia holds a Bachelor’s Degree in Business Management from the University of Phoenix and a B.A. in Applied Ethics from David Lipscomb University.